Are you looking for a stunning Canadian luxury item for your corporate holiday gift bags, gala event swag or donor thank yous? With 8-10 weeks notice, we can get most of our items in large quantities (50 or more) and are happy to work with you on a price. Please use the contact form and let us know how we can help you.
Please visit our Shipping page to find our shipping rates.
Can't find what you are looking for?
Contact us with a detailed description of what you are looking for and we will do our best to find it for you.
What is Metalsmiths Sterling's exchange policy?
Can you help me set a password and create an account?
Creating an account at Metalsmiths Sterling™ will allow you to shop faster and track your order. Contact us by email if you encounter any technical difficulties. We will happily answer any questions you may have.
Can I buy the jewelry I want over the phone?
Unfortunately we cannot accept payments over the phone. The online store is very secure, safe and fast.
What is your online pricing policy?
Product pricing and availability online is valid only for web purchases: prices and selection in stores may vary.
Price and availability information is subject to change without notice.
While we take great care to ensure our advertising is accurate, mistakes may occur. When a mistake is noticed we will correct it as soon as possible and will notify customers who are affected. Where necessary, an order may be cancelled prior to shipping the product. All prices quoted are in the indicated currency.
What currency do you use?
As a Canadian retailer, Metalsmiths Sterling charges in Canadian dollars at checkout. Visitors from other countries can show their local currency when browsing but the final checkout will be shown in Canadian dollars.
Why are you asking for my id?
When an order is flagged as high risk, our payment processor recommends confirming a purchase with photo id. Confirming a customer id helps prevent chargebacks and keeps costs down for our customers.
Why is my gemstone not the same colour as the picture?
All the gemstones Metalsmiths Sterling™ use are natural: the colour of the stones will vary.
Gemstones may appear to be different is the calibration of the monitor you are looking at. Each monitor will show colours slightly different than what the item looks like in person.
All gemstones are sourced solely through socially responsible suppliers able to demonstrate fair trade practices.
Sales and discounts.
Sale prices cannot be applied to previous purchases. Discounts, coupon codes and sale prices cannot be combined.
Can I purchase a pendant without a chain?
All Metalsmiths Sterling™ pendants are sold complete with a chain chosen to compliment the piece: you may choose your chain length on some pieces, but pendants are never sold without an accompanying chain.
Additional chains may be purchased.
How to care for your sterling silver jewelry?
Keeping your jewelry gleaming for years is easy. At the end of the day simply wipe your jewelry with our special silver polishing cloth. This cloth is treated with an anti-tarnish agent that cleans and polishes without damaging the metal or stones. Never place your jewelry in a liquid silver dip or rinse!
Over time silver will tarnish. That's just the nature of the metal and part of its beauty. Protecting your jewelry from things like chlorine (hot tubs, pools), bleach (cleaning products) and alcohol-based products (hairspray, shampoo, hand lotion, tanning creams) will significantly slow the tarnishing process.
As with any piece of Sterling Silver, avoid contact with chemicals, including chlorine, hand lotions and soap.
Remove before swimming, hot tubbing or bathing.
For more information on keeping your sterling silver shiny, visit our blog post on care.
Keep the leather clean of makeup, foundation and light soiling by rubbing it gently with a dry-damp microfiber cloth and the silver part with a polishing cloth.
To store your leather items it is always best to store them wrapped in the Metalsmiths Sterling™ pouch we package them in. At the very least, they should be stored in tissue, not plastic as plastic can dry it out.
Store away from heat and moisture.
Please note that ring sizing is a matter of comfort, above all: finger sizes fluctuate throughout the day and with temperature. Additional information on ring sizing ring sizing is available here: we recommend you check the size of a ring you currently love to wear against our sizing. We recommend you print out the attached pdf if you need help determining ring size: we do not recommend attempting to size using a mobile device.
Please note that most of our rings are classified as:
Sizable up or down by up to two sizes in half size increments: if the size you need is not available and falls within 2 sizes up or down of a ring we do have, we can likely size it for you. Charges will apply: see additional information on our ring sizing service.
Sizable up by a half size: we can size the ring only up and only by about a half size: generally this is due to the detail on the piece and/or the setting of the stone. Charges will apply: see additional information on our ring sizing servic
Unsizeable due to material or design constraints, the ring cannot be sized: the listed sizes are all that are available.
You can find this information for each ring in the Sizing Information link on any ring description.
Temperature Is Important
Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature.
When two sizes seem to fit
If you hesitate between two sizes, always go with the larger one.
A wider band needs a bigger size
If you consider purchasing a wide band, move up a size from your measurement, for comfort’s sake.
Don't use strings
When measuring your finger, always refrain from using a string, they tend to stretch, which can result in wrong size. ALWAYS use a paper strip about 1/2" in width.
Big knuckles can affect your size
If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size in between the two.
For best results, use a plain band
Extra wide band styles tend to run slightly small. If you're borrowing a ring for sizing and it has a narrower shaft than the one you wish to purchase, you may wish to order a ring a size larger than the normal size worn. Also, large stone rings may cause the shank to lift up when laid on its side on the display, slightly distorting the size measurements.
Is there a difference between sizes for men and for women?
No: ring sizes range in a continuous scale used for both men and women.
A piece of jewelry is transformed with a sentiment that comes from the heart. More than just a piece of jewelry, the ring becomes a symbol. Not sure what to say? Our master engraver says that the more personal a message, the better. A line from "your" song, a quote from the movie you first saw together or something that means nothing to anyone but the two of you – think "ditto" from the movie Ghost. Initials, names & dates are always popular. Many people are also choosing to get an engraving on items they purchase for themselves – a few words that bring hope or courage or inspiration. Most Metalsmiths Sterling™ sterling silver jewelry can be engraved, but be aware that the smaller the space, the smaller the letters will be. Please note that engraved sales are final and it is a good idea to confirm ring size.