For questions about when your order will arrive, please visit our shipping page: https://www.metalsmiths.com/pages/shipping/ 

During the COVID-19 crisis we are doing everything we can to keep our employees and customers safe. Unfortunately that means we might take longer than we would like to respond to your email. We only have one person who responds to email and she is only in the office once or twice a week. Please be patient and rest assured that your email will be responded to the next time she is in the office.

Please include the following:

  • date of your purchase
  • store location and receipt number or
  • invoice number and the email address the order was purchased under

Please check your spam folder to not miss our email!
Please note that individual retail stores are unable to assist with questions regarding web orders.