We want you to fall in love with every purchase - that's why we craft our products with the finest materials and the utmost care. But if you need to exchange an item purchased online, we are happy to help you! 

Naturally, items should be unworn and unaltered. We'll exchange your item or provide store credit you can use anytime. We do not offer refunds.

Please note that Authorized Merchants are unable to accept exchanges purchased from Metalsmiths Sterling™ Corporate Stores or the online shop. As well, we are unable to accept returns of product purchased from Authorized Merchants.  

For items purchased online:

Items purchased online can be exchanged within 30 days of receiving the item by mailing them to the Return Depot. Please contact web-sales@metalsmiths.com for the address. Naturally, items should be unworn and unaltered. We'll exchange your item or provide store credit you can use anytime.

Please note that unless we made an error in order processing, return shipping fees will apply. Shipping charges will automatically be deducted from your store credit. We do not offer refunds. For hygienic reasons, body jewelry and earrings are final sale. Online purchases cannot be exchanged in store.

CANCELLATION POLICY

Upon receipt of your order, you will receive an email confirming that we have received it and another once it ships. If you choose to cancel your order, you may do so without penalty at any point before the shipping notification has been sent. Once your order has shipped it is eligible for exchange as above.

For items purchased in a corporate store location:

If you ever need to exchange something, we make it easy. Just bring your receipt to any of our Metalsmiths Sterling™ corporate boutiques within 30 days of purchase. If you are unable to make it back to a location, please use the contact form to send us the details of your purchase.

CONTACT

Please feel free to contact us online.

OUR GUARANTEES

We create our products-and our guarantees-with you in mind. If there's ever a problem, we'll make it right. Be sure to keep your proof of purchase so we can honour our promise to you.

Jewelry
We use the finest materials and master craftsmanship to bring you jewelry that's flawlessly beautiful. If you happen to find a defect within 1 year, we'll gladly repair it. And if your jewelry can't be fixed, we'll replace it-with a smile. Our guarantee doesn't cover loss or damage due to bending, tarnishing, stretching, scratches, cracked ring shanks, broken or cracked stones or missing stones due to ring damage. But we'll gladly repair damaged items not covered by our guarantee for an additional charge. Visit our blog post for more details on keeping your silver shining.

Body Jewelry
We craft our body jewelry for beauty, strength and safety-and we guarantee that every piece is free from defects. Our guarantee doesn't cover stripped, cracked or lost parts (including but not limited to balls, shafts, stones and accessories). For obvious hygienic reasons, all body jewelry sales are final.

Tungsten
While tungsten rings are known for their durability they can be scratched, crack and break. Scratches, cracks and breakage are not covered by our guarantee. Visit our blog post for more details on tungsten. 

Handbags
All Metalsmiths Sterling™ leather, suede, canvas and PVC handbags are guaranteed for one year. We'll repair any defect in workmanship occurring under normal wear and tear within one year of date of purchase at no charge with the original receipt. After one year, we'll make repairs for a minimal charge.

Watches
With proper care, your watch will keep you on time for years. If you find anything wrong with your Metalsmiths Sterling™ brand or other designer watch within 30 days of purchase, simply bring it back to Metalsmiths Sterling™, and we'll handle everything. If you have problems with a non-Metalsmiths Sterling™ brand watch after 30 days, please send it to the manufacturer at the address in the booklet that came with the watch. You can also find manufacturer contact information at metalsmiths.ca. In all cases, the manufacturer's warranty applies. You're responsible for any shipping and handling costs. For repair of manufacturer defects, you can expect to receive your watch back within three to six weeks. Shipping expenses are the responsibility of the customer.

Sunglasses
Your new sunglasses are covered by the manufacturer's warranty when accompanied by your original receipt. Warranties don't cover cracked, broken, scratched lenses, bent frames, damage from abnormal or abusive use, lack of care, accidents, or normal wear and tear. All repairs will be handled by the manufacturer's authorized repair facility listed in the warranty book that came with your glasses. Shipping expenses are the responsibility of the customer.