About Metalsmiths Sterling™
Metalsmiths Sterling™ is Canada’s leading luxury sterling silver brand, offering an enormous selection of modern, hand crafted sterling silver jewelry at prices to fit every budget. For nearly 20 years, we have been bringing UK attitude and techniques to Canadian designed jewelry, with quality that rivals that of the finest jewelry houses worldwide.
Metalsmiths Sterling™ is sterling silver jewelry crafted with the same attention to detail and exquisite design usually reserved for heirloom pieces in precious metals. Our designers work constantly to provide new styles ahead of global trends while producing timeless pieces meant to be treasured.
From our classic sparkling cubic stud earrings to our show-stopping amethyst and diamond cuff bangles, Metalsmiths Sterling™ strives to create pieces that elevate the ordinary: sterling silver jewelry that you can curate to showcase your own personal style.
Our Signature line includes necklaces & pendants, earrings (studs, hangers, hoops & huggies), rings (from statement & fashion rings to simple comfort fit bands) and bracelets (tennis & station bracelets, cuffs & bangles). Metalsmiths Sterling™ also carries our own line of high quality body jewelry, including summertime favourites such as belly jewels, anklets, toe rings and nose studs.
Beyond the birthstone: in addition to dazzling high intensity cubic gemstones in classic sparkling, Metalsmiths Sterling™ offers sterling silver designs in a range of coloured high intensity cubics and natural gemstones. Vibrant tones of amethyst, blue topaz, garnet, citrine, and peridot add the perfect pop to sleek sterling silver, and darker shades of black onyx, sapphire blue, ruby red & emerald green bring dramatic contrast. Some pieces feature more unique gemstones, such as labradorite, rose quartz, turquoise, coloured agates, larimar, ammolite and natural gemstone slices: each of these lends a one of a kind touch to our designs, as no two pieces are quite alike.
Panos Konidas, exclusively from Metalsmiths Sterling™ is our designer-led line of architecturally inspired, European style jewelry featuring intricate scrollwork, contrasting oxidation and attention-catching gemstones in larger scale pieces. Oversized cuff bangles and medallion pendants from Panos Konidas are some of our most coveted and enduring designs.
For a more masculine touch, Metalsmith Sterling™ also carries durable and modern tungsten carbide bands in captivating ion plated shades, stainless steel cufflinks, tie bars & money clips and a selection of larger sterling silver chains, signet rings, fashion rings and bands.
FAIR TRADE GEMSTONES
Our diamonds, and all of the gemstones used in our production are sourced exclusively through fair trade suppliers. Our stones are procured from socially responsible suppliers: they are able to prove that they pay fair wages, create social benefit, and continually monitor the progress of their work force. Metalsmiths Sterling™ has been following this strict code of conduct from the company's incorporation onward.
Metalsmiths Sterling™ is a proud member of the following prestigious trade organizations and associations.
AMERICAN GEM SOCIETY
Guided by the ideals of education and consumer protection, Robert M. Shipley and several other leading jewelers and gemologists founded the American Gem Society in 1934. This not-for-profit trade association is comprised of fine jewelers, jewelry designers, and suppliers in the United States and Canada.
A requirement to be part of the Society is that an organization must have a certified gemologist on staff: Metalsmiths Sterling™; is exceptionally proud that our two principal and founding members are gemologists.
The nearly 3,000 retail, supplier, and individual titleholders, and affiliates of the American Gem Society are dedicated to ethical business practices, development and maintenance of superior gemological skills and knowledge and protecting the consumer.
To maintain the educational standards of the membership, the Society requires its titleholders to update their gemological and jewelry knowledge by passing an annual Recertification Exam. American Gem Society titles assure the customer that they are doing business with a knowledgeable and ethical business.
JEWELERS BOARD OF TRADE
The Jewelers Board of Trade is dedicated to the welfare of its members and the jewelry industry overall, providing industry specific credit information, collections and marketing services.
JEWELERS VIGILANCE COMMITTEE
Jewelers Vigilance Committee (JVC), is the sole legal compliance expert in the jewelry industry; established in 1917, JVC is considered the industry’s leading authority on legal compliance and is a champion of safeguarding the industry’s integrity.
JVC educates the trade to understand complex regulatory and compliance rules governing all phases of manufacturing, stamping, marketing and sale of fine jewelry - helping to make the jewelry marketplace more profitable and safer for everyone.
The commitments which form the foundation and goals for JVC are accepted as basic by all sectors and at all levels of our industry. Members must make accurate representations about the products we sell and resolve all customer complaints promptly and fairly.
JEWELERS OF AMERICA
With a mission to increase consumer confidence in the jewelry industry, Jewelers of America advocates professionalism and adherence to high ethical, social and environmental standards. Our Code of Professional Practices and position statements on issues of importance to consumers illustrate our deep commitment to responsible business practices in the retail jewelry industry.
Jewelers of America and its members maintain the trust of consumers through their high social, environmental and ethical business practices, detailed in JA’s Code of Professional Practices.
Celebrating the uniqueness of silver as a design material, Metalsmiths Sterling™ is an inaugural member of the SilverMark Manufacturers.
A key feature of the multi-tiered initiative is the ongoing identification of Designers of Distinction and silver jewelry manufacturers who qualify as SilverMark Manufacturers. These dynamic resources represent the best in the industry and are featured on the Savor Silver website. Featured designers and manufacturers have demonstrated mastery of silver craftsmanship and consumer appeal.
ACCESSIBILITY FOR CUSTOMERS WITH DISABILITIES: CUSTOMER SERVICE POLICY
Customer Service Policy
Metalsmiths Sterling™ welcomes all customers. Our core values reflect our commitment to diversity, inclusion and accessibility. As an employee of Metalsmiths Sterling™ we expect you to uphold the core values, policies and customer service standards that our guests have come to expect.
It is Metalsmiths Sterling™ practice to ensure that all of our locations are accessible and all of our staff strive to provide equitable service to all customers. Our stores are designed to be accessible to all persons with disabilities and we are committed to training our staff to provide services in a manner that respects the dignity and independence of persons with disabilities.
Service animals are welcome at all public areas of Metalsmiths Sterling™ locations. In the event that an employee or customer is severely allergic to animals, alternative arrangements will be negotiated.
Metalsmiths Sterling™ welcomes all support people into the store. Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.
Notice of Temporary Disruption
Metalsmiths Sterling™ will make reasonable effort to provide customers with notice in the event of a disruption in the facilities or services. This notice will include information about the reason for the disruption, and its anticipated duration, and a description of alternative facilities or services, if available. We may not be able to give advance notice in case of an emergency disruption.
The signs and printed notices will be displayed prominently at the entrance to the Metalsmiths Sterling™ location and/or at the order area within the store. Notices may also appear on the Metalsmiths Sterling™ Facebook page.
All Metalsmiths Sterling™ employees receive accessibility training when they are hired. After reviewing the written policy, a signed copy agreeing that they have read, understood and will adhere to the guidelines is kept in their employee file. In addition, the completion of a follow-up internal-online course is required on Accessibility Customer Service. A test score of 100 is required to pass the course. Name, dates and details are kept on file. These tests are periodically required.
Training will include: The requirements of the Accessibility Standards for Customer Service Information about Metalsmiths Sterling’s policies and procedures pertaining to the provision of Metalsmiths Sterling’s™ services to persons with disabilities;
How to interact and communicate with persons with various types of disabilities;
What to do if a person with a disability is having difficulty accessing a Metalsmiths Sterling™ location;
How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person;
Metalsmiths Sterling™ welcomes comments and concerns from all of our customers, including feedback about services for people with disabilities. Metalsmiths Sterling™ will investigate and respond to all concerns about such services in a timely, thorough and objective manner.
Email for the CEO is printed on every receipt: firstname.lastname@example.org
Contact form for customer service is available on the website: metalsmiths.ca
Modifications to the Accessibility Policy
Metalsmiths Sterling™ is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Metalsmiths Sterling™ retains the rights to amend or change this policy at any time; however, any such change will only be made after considering the impact on people with disabilities.
For additional information, please consult AODA.