Covid-19 Shipping

Updated January 5, 2021

Metalsmiths Sterling is currently shipping exclusively through Canada Post. We ship from Edmonton, Alberta Monday-Thursday. 

Canada Post is still experiencing high shipping volumes. This combined with measures to keep their employees safe are resulting in longer than usual shipping times.

Shipping within Canada is slow right now.
Please note the following:

  • Economy shipping does not include tracking. We strongly recommend tracked shipping for time sensitive purchases.

  • Tracked shipping: no guarantees delivery times but Canada Post indicates it is about 2-8 days.

  • Metalsmiths Sterling does not have any additional information on tracking – we have access to the same tracking site that you do. If your order has shipped but the tracking has not updated in several days your order is still on route to you and will delivered over the coming week as they work through any backlog.

Shipping to the USA is slow right now. 
Please note the following:

  • Economy shipping does not include tracking and is taking about a month to arrive. We strongly recommend the tracked shipping option for orders to the USA.

  • Tracked Shipping: there are no guarantees delivery times on tracked shipping but Canada Post indicates it is about 10-15 days.

  • Metalsmiths Sterling does not have any additional information on tracking – we have access to the same tracking site that you do. If your order has shipped but the tracking has not updated in several days your order is still on route to you and will delivered over the coming week as they work through any backlog.

    Gift Wrap

    • Checkout our blog post on gift wrap to help select the best option for you.
    • All of our items are shipped in satin bags. Unless you select a gift wrap shipping option at checkout, your item will not be gift wrapped.
    • We are happy to include a hand written note, please include your instructions in the "Notes" section at checkout. 
    • We do not include a receipt with our shipments, if you would like to let the person know who it is from, please include that information in the notes section at checkout.
    • Only Ready to Gift shipping includes a gift box.
    • To keep shipping costs down as much as possible, economy and tracked shipping items are shipped flat and do not include a gift box which would be crushed during shipping. If you would like gift box, please select "ready to gift" shipping at checkout.
    Shipping options


      Quick Ship Collection

      We promise to get Quick Ship items out the door as soon as possible! 

      • Quick Ship items are able to be processed within 2 business days. (other items may need to be brought in from a store and need 8-10 days for processing.)
      • Quick Ship refers to how fast Metalsmiths Sterling is able to process an order, not how fast the post office will deliver it.
      • Due to the COVID-19 situation, our office staff and hours have been reduced to help protect the community. Please allow us a little longer to get your package shipped!  
      As always we offer Free Shipping on all purchases in North America. We are currently shipping only via Canada Post.Please note that Metalsmiths Sterling is not able to ship on weekends or stat holidays. Quick Ship items purchased with non-quick ship items will be held until all of the items are available for shipping.

      SHIPPING WITHIN NORTH AMERICA

      Ready to Gift Wrapped Shipping

      • Includes shipping via a box with tracking plus our signature gift box and ribbon, optional card with personal message - ready to gift.
      • Estimated delivery time 2-7 days. (+5-8 days processing, except for the Quick Ship Collection. Quick Ship is processed in 24 business hours.)

      Tracked Shipping 

      • Includes shipping via a padded envelope with tracking & insurance.
      • Jewelry will be packaged in a satin pouch inside the padded enveloped. This option does not include a box or ribbon. 
      • Estimated delivery time 2-7 days. (+5-8 days processing, except for the Quick Ship Collection. Quick Ship is processed in 24 business hours.)

      Economy Insured (Postal) Shipping

      • Includes shipping via a padded envelope through the post: does not include tracking. If you require your item by a specific date, we strongly recommend tracked shipping. We are not responsible for the post office taking longer or losing an item.
      • Jewelry will be packaged in a satin pouch inside the padded enveloped. This option does not include a box or ribbon.
      • Estimated delivery time 1-3 weeks in Canada and 2-6 weeks in for the US.
      • Insured means that we will replace the item 12 weeks after the shipping date if you do not receive it.  We cannot refund or discount items that shipped but did not arrive. If the item did not arrive because of an incorrect address, we cannot replace it.

      SHIPPING OUTSIDE NORTH AMERICA

      Regular Shipping - No Tracking
      Includes shipping via a padded envelope.
      Estimated shipping time 10-15 days. (Holiday times may increase due to demand. Please visit the Canada Post website for details on your country.) Available to select countries: if yours is unavailable at checkout, please contact us for a shipping estimate. 

      Regular Shipping - No Tracking
      Includes shipping via a padded envelope with tracking & insurance.
      Estimated shipping time 10-15 days. (Holiday times may increase due to demand. Please visit the Canada Post website for details on your country.) Available to select countries: if yours is unavailable at checkout, please contact us for a shipping estimate. 


      ADDITIONAL SHIPPING INFORMATION

      If shipping internationally, all fees, including customs & import fees, tariffs, taxes & duties assessed are the responsibility of the purchaser and will not be reimbursed.

      To ensure accuracy, an order can be shipped to a single location. If you are buying multiple gifts, please place multiple orders.

      If applicable, your tracking number will be emailed to you once your order has shipped.

      While we do everything we can to ship your item as soon as possible, occasionally an item will take longer than 10 business days to process. In the event an item will take longer than 10 days we will send an email to keep you informed. For Ring Sizing and Engraving, please add two weeks to the processing time to allow for work to be done.