Covid-19 Shipping

Updated September 23, 2020

Canada Post is still experiencing high shipping volumes. This combined with measures to keep their employees safe are resulting in longer than usual shipping times and no guarantees on tracked packages. 

From the Canada Post Website:

"Customers may experience delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes.

Thank you for your patience."

Metalsmiths Sterling does not have any additional information on tracking – we have access to the same tracking site that you do. If your order has shipped but the tracking has not updated in several days your order is still on route to you and will delivered over the coming week as they work through any backlog.

Shipping to the USA is slow right now. 

From the USPS website:

"USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts." We are also hearing that the USPS is experiencing further delays possibly due to the situation within the post office.

We strongly suggest that you select tracked shipping for orders in the US.

Economy Shipping

Economy shipping is sent by regular post and does not come with tracking. We are hearing from customers that can take a couple weeks longer to arrive. If you need your item by a specific date, we strongly recommend selecting tracked shipping and even then, it won't be guaranteed to arrive on time.

Quick Ship Collection

We promise to get Quick Ship items out the door as soon as possible! Due to the COVID-19 situation, our office staff and hours have been reduced to help protect the community. Please allow us a little longer to get your package shipped!  As always we offer Free Shipping on all purchases in North America. We are currently shipping only via Canada Post.

Note: Due to the COVID-19 situation, the postal system is experiencing longer delivery times. Please select tracked shipping if you need the item by a certain date. Economy shipping may take a week or two longer than usual.

Please note that Metalsmiths Sterling is not able to ship on weekends or stat holidays. Quick Ship items purchased with non-quick ship items will be held until all of the items are available for shipping.

Metalsmiths Sterling offers a variety of shipping options to allow you to receive your order as quickly or as economically as desired. 


SHIPPING WITHIN NORTH AMERICA

Ready to Gift Wrapped Shipping

Includes shipping via a box with tracking plus our signature gift box and ribbon, optional card with personal message - ready to gift.
Estimated delivery time 2-7 days. (+5-8 days processing, except for the Quick Ship Collection. Quick Ship is processed in 24 business hours.)


Tracked Shipping 

Includes shipping via a padded envelope with tracking & insurance.

Jewelry will be packaged in a satin pouch inside the padded enveloped. This option does not include a box or ribbon. 

Estimated delivery time 2-7 days. (+5-8 days processing, except for the Quick Ship Collection. Quick Ship is processed in 24 business hours.)


Economy Insured (Postal) Shipping

Includes shipping via a padded envelope through the post: does not include tracking. If you require your item by a specific date, we strongly recommend tracked shipping. We are not responsible for the post office taking longer or losing an item.

Jewelry will be packaged in a satin pouch inside the padded enveloped. This option does not include a box or ribbon.

Estimated delivery time 1-3 weeks in Canada and 2-5 weeks in for the US (+5-8 days processing, except for the Quick Ship Collection. Quick Ship is processed in 24 business hours.) 

*Insured means that we will replace the item 8 weeks after the shipping date if you do not receive it.  We cannot refund or discount items that shipped but did not arrive. If the item did not arrive because of an incorrect address, we cannot replace it.


 

SHIPPING OUTSIDE NORTH AMERICA

Regular Shipping
Includes shipping via a padded envelope with tracking & insurance.
Estimated shipping time 1-3 days. Available to select countries: if yours is unavailable at checkout, please contact us for a shipping estimate.


ADDITIONAL SHIPPING INFORMATION

If shipping internationally, all fees, including customs & import fees, tariffs, taxes & duties assessed are the responsibility of the purchaser and will not be reimbursed.

To ensure accuracy, an order can be shipped to a single location. If you are buying multiple gifts, please place multiple orders.

If applicable, your tracking number will be emailed to you once your order has shipped.

While we do everything we can to ship your item as soon as possible, occasionally an item will take longer than 10 business days to process. In the event an item will take longer than 10 days we will send an email to keep you informed. For Ring Sizing and Engraving, please add two weeks to the processing time to allow for work to be done.